07727 401418 is answered by a real person at any hour, whether water is coming through the ceiling right now or you want a boiler service booked for next Thursday. Honest Plumber Paddington works from 13 Norfolk Square, Tyburnia, London W2 1RU, and covers Paddington, Bayswater, Maida Vale, Marylebone, Lancaster Gate and Little Venice.
Ringing Is Quicker Than Writing
A call takes five minutes and gets a partner company moving. We ask what you can see, whether it is a flat or a house, which side of the street you are on and, for a boiler, the make and any error code. Then we find the independently owned partner who is closest and suited to the fault, and ring you back with its name. Use the form on this page for planned work, such as a bathroom installation quote.
Water Where It Should Not Be
Shut the main stopcock, usually under the kitchen sink or by the front door, then switch off the immersion heater and boiler and open the cold taps. In a converted house the stopcock may be shared or in a basement meter cupboard, so tell us if you cannot find it and we will help. See emergency plumbing and burst pipe repair.
No Heat and No Hot Water
Check the pressure gauge, which should sit between about 1 and 1.5 bar when cold, and make sure the thermostat is calling for heat. Try one reset and no more. In a flat with a communal system, ask the managing agent whether the whole block is off before you pay for a call-out. See emergency boiler repair.
If You Smell Gas
Leave, open doors and windows, avoid switches and flames, and ring 0800 111 999 first. Call us for the repair once the supply has been made safe.
From Your Call to a Written Quote
The partner company diagnoses the fault, gives a written quote before it starts, does the work, invoices you directly and takes payment itself. We handle no money. We text you the partner's name before arrival, and if anything goes wrong you ring us and we chase it. The whole route is on how we work.
The Ground We Cover
- Paddington and Tyburnia (W2): stucco squares, Sussex Gardens and the Basin towers
- Bayswater (W2): Queensway, Westbourne Grove and Victorian conversions. See Bayswater
- Maida Vale (W9): mansion blocks and Warwick Avenue. See Maida Vale
- Marylebone (W1): Georgian terraces, mews and the High Street. See Marylebone
- Lancaster Gate and Little Venice: park-facing terraces and canal-side stucco
Parking matters here: Westminster is a controlled-parking borough, so tell us if the nearest bay is a long way from your door.
Why Ringing Early Pays
A weeping joint caught on Friday is a washer; the same joint left for the weekend is a stained ceiling and a conversation with the flat below. Return to the home page, browse the full list of services, read about us, or ring 07727 401418.
Questions, Answered Plainly
What is the quickest way to reach you in an emergency?
Ring 07727 401418, which a real person answers at every hour, including bank holidays. The form is fine for a planned job, but for water on the move a call is faster because we can ask questions and start matching a partner straight away. Have the address and the nearest cross-street to hand. We ring you back with the partner company's name once it confirms.
What will you ask me on the phone?
We will ask what you can see and hear, where the water is coming from, and whether it is near electrics. We also ask the address, whether it is a flat or a house, and whether the fault is in a shared part of the building. For a boiler we will ask the make and any error code. Five minutes of answers means the right partner is sent first time.
What should I do while I wait?
Close the main stopcock, which is usually under the kitchen sink or near the front door in a Paddington flat. Switch off the immersion heater and boiler, open the cold taps to drain the pipes and move anything electrical out of the water's path. If water is near a light fitting or socket, keep away and turn off at the consumer unit only if you can do so safely. For a gas smell, ring 0800 111 999 before anything else.
Do you take calls at night and on bank holidays?
Yes. The line is answered 24 hours a day, every day of the year, including Christmas Day and the early-May Bank Holiday weekend when the Little Venice canal boats are out. Out-of-hours work tends to cost more, with published London call-outs at roughly £150 to £250 overnight and £180 to £280 on a bank holiday. The partner states its figure in writing before it starts.
Where are you based and what areas do you cover?
We work from 13 Norfolk Square, Tyburnia, London W2 1RU, a garden square a short walk from Paddington station. The areas covered by name are Paddington, Bayswater, Maida Vale, Marylebone, Lancaster Gate and Little Venice. That takes in the W2, W9 and western W1 postcodes. If you are just outside, say so on the call and we will tell you honestly what we can arrange.
Can I book a boiler service rather than an emergency?
Yes, through the same number. Published London prices for an annual boiler service sit at roughly £90 to £150, and roughly £110 to £180 when a landlord gas safety certificate is combined with it. Booking ahead means a daytime visit, no emergency premium and a slot that suits your diary rather than the boiler's. The partner confirms its own figure in writing. See boiler servicing for what a visit covers.
Who will I be dealing with after I ring?
You deal with us on the call and with a partner company on the day. The partner is an independently owned local firm that quotes in writing, does the work, invoices you and takes payment directly. We text you its name before it arrives and stay on the line for any problem afterwards. We never handle your payment.
Will you give me a price over the phone?
We do not promise prices or arrival times on the phone, because both depend on the fault and on which partner is free. What we give you is a published London range so the written quote has something to be judged against. The partner confirms its own price in writing after diagnosing the problem and before work begins. You agree it first.
What if I smell gas?
Do not use switches or naked flames, open doors and windows, leave the property and ring the National Gas Emergency number, 0800 111 999, before anything else. Do not use your phone inside if you are worried about ignition. Once the supply is safe, ring us on 07727 401418 and we will arrange the repair.
How do I complain if something goes wrong?
Raise it with the partner company first, since it carried out the work and is best placed to put it right. If you cannot reach an answer, ring 07727 401418 and we will chase it for you. We cannot promise a particular outcome and we are not responsible for the partner's workmanship. Our terms set out the position, and your statutory rights as a consumer are unaffected.
